Implementation Concept
Hotel System Go-Live
Concept project · Fictional hotel, people, and figures
A live operating dashboard for a 180-room hotel property management system (PMS) implementation, built around measurable goals, the critical path, cost tracking, risk ownership, and a go/no-go decision the GM can sign.
Open the live dashboard- Role
- Role in scenario: Implementation lead
- Context
- Self-directed concept project
- Year
- 2026
[ Problem ]
A percent-complete status deck can hide the two things that decide a go-live: what is on the critical path and who has to make the call. A hotel gets one opening weekend, so every risk needs an owner, a fallback, and a clear waiver path.
The real-world version of this for me was three partner launches at Rocket Travel, where I wrote the playbooks that moved each partner from launch into support. This scenario runs the implementation side end to end.
[ Approach ]
- Defined five project goals with concrete pass bars, including interface certification, reservation reconciliation, and 14 successful night-audit closes.
- Tracked the plan at about 10% over on hours and 13% behind schedule, then brought the owner’s representative two costed recovery options with a recommendation.
- Scored risks by likelihood and impact, named the owner of each cause, and documented the fallback to use if a dependency slipped.
- Built a 12-item go/no-go checklist with waiver authority on every line, supported by decision, issue, scope-change, and handoff logs.
[ Scenario outcome ]
- The scenario holds its Nov 16 launch date through week 12, with two amber risks and recovery actions already booked.
- All 1,236 pre-opening reservations reconcile after a SQL check catches 38 duplicated group bookings.
- Configuration reaches 97% after narrowing launch rate plans from 34 to 18 to protect the schedule.
- The Jan 15 handoff gives support the decisions, owners, and fallbacks behind the configuration.
[ Tools & skills ]
[ Documents ]
