Portfolio
Seven years of support and operations work, from partner-platform escalation programs to implementation planning and product case studies. Filter by the kind of work you want to see.
- 01Centralized B2B Support EscalationsCentralized intake + shared SLAs across 10+ partner platforms, Real-world, 2025–26
- 02RCA AgentGlean agent drafts partner RCAs in about 10 minutes, Real-world, 2025–26
- 03Service Desk MigrationFive users + ~100 tickets moved into cleaner queues and SLAs, Real-world, 2025–26
- 04Hotel System Go-LiveHotel PMS launch plan with risk, cost, and go/no-go controls, Concept, 2026
- 05Shared Candidate Sign-InA shared candidate login with employer data kept private, Concept, 2026
- 06What to Watch NextThree to five explainable recommendations for tonight’s film, Concept, 2026